![]() And please provide clear pictures or videos of the defective, damaged or wrong product. But please contact our customer service firstly. If the product is defective, damaged or wrong, you can return the product to us in 30 days without shipping fee and you’ll get a full refund. In that case, return shipping cost will need to be paid by buyer. All returned products must be totally new, and keep our original tags and original packaging. You have the right to return the item within one month after the product being delivered for the reason not because of the product itself. When you are in receipt of the situation that you do not like or our product do not meet your renovation requirement, our experienced customer service team will provide you with convenient return or replacement services. We want you to shop in Homelava 100% satisfaction, we have been committed to provide you with an enjoyable shopping experience. Your support and affirmation is our biggest goal. We accept the following methods of payment: When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If any additional documents are required, will do our best to provide the documents and support the merchandise clearance. Customers should contact their local customs offices for further information. Additional charges for taxes or customs clearance must be borne by the recipient. Customs and taxation policies vary widely from country to country. We have no control over these charges and cannot predict what they may be. But in some cases, there will be customs duties or fees levied by the destination country. ![]() * The definite shipping method varies with the product weight, size, destination country and other special circumstances.įrom years of export experiences, we can confirm that most of shipments from will not have any issue whatsoever with customs clearance. * We will do our best to provide you with accurate shipping times for your package, but please note that the times are estimates only. * We partner with major international shipping companies like DHL, UPS, FedEx and EMS to offer two shipping methods: * Processing time differs from category to category. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.Total Delivery Time = Processing Time + Shipping Time The weight of any such item can be found on its detail page. ![]() Please also note that the shipping rates for many items we sell are weight-based. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We can ship to virtually any address in the world. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return most new, unopened items within 30 days of delivery for a full refund.
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